AI Engine Bot Fleet Maintenance & Managed Support
Keep your digital workforce online with proactive queue monitoring, UI drift maintenance, and flexible pooled engineering hours for continuous enhancements.
Support Packages, Scoped to Your Fleet
Combining SLA-backed monitoring with a monthly pool of engineering hours to prevent unexpected downtime. Exact pricing depends on process count, complexity, and coverage window — every engagement gets a scoped quote before work begins.
Standard RUN
Ideal for stable production processes requiring reactive maintenance and bug fixes.
- A handful of production processes
- Business-hours support window
- SLA response time set in your proposal
- Target system UI drift fixes
- Selector & exception triage
- Discounted time & material rate for hours beyond the pool
Proactive RUN
Designed for mission-critical RCM & Finance workflows that cannot afford downtime.
- A broader set of production processes
- Extended-hours or 24/7 incident triage, by agreement
- Tighter SLA response time set in your proposal
- Proactive queue & orchestrator monitoring
- Minor feature enhancements included
- Unused-hour rollover, by agreement
- Discounted time & material rate for hours beyond the pool
CoE Pod Extension
A dedicated engineering allocation for larger automation fleets needing active expansion.
- Full fleet coverage
- 24/7 coverage, by agreement
- Fastest SLA response tier, set in your proposal
- Platform upgrades & infrastructure health checks
- Periodic architecture & ROI reviews
- Custom agreed time & material rates
How Pooled Hours & Overage Work
Your monthly pool of hours covers break-fix interventions, selector updates, and minor process adjustments. If an unexpected outage or a requested enhancement needs more time than your pool covers, additional work is billed at your tier's agreed time & material rate — nothing starts without your prior sign-off.
How Managed Support Operates
Eliminate administrative hassle while protecting your automation ROI.
Incident Detection & Triage
When an application selector drifts or a target system fails, we log, isolate, and classify the issue against your agreed SLA.
Pooled Hours Allocation
Fixes, edge-case adjustments, or minor field additions are deducted from your pre-allocated monthly pool hours with zero administrative friction.
Continuous Optimization
If no critical issues occur in a given month, remaining pool hours can go toward performance tweaks or small process enhancements.